![]() ![]() Can you prove how effective your background checks are? This creates a team ready for any challenge. Great companies value employees’ uniqueness and foster mutual respect. This all speaks to EBI’s commitment to treat the whole employee as a person, not just as someone who performs a task. Classes are available on work-specific tasks like helping a candidate better understand their drug testing results, but there are also soft-skill life-enrichment classes about increasing your emotional intelligence and practicing active listening. You want to be sure they care enough about their employees to not only provide direction and metrics, but also the support and teamwork needed to achieve these things.Īt EBI, we use an internal learning facility called Happy University to train, assist, and provide continuing education and support for all our employees. Two, you’re learning about the culture of the company. One, you’re inquiring about training and quality control measures for employees. What you’re doing with this question is twofold. That’s why you should ask your background screener if they have documented policies, procedures, and instructions for each business process related to fulfilling a background check request. Fostering a feeling of growth, security, and continual learning is key to engage employees this way. Having employees who are happy, fulfilled, and inspired to perform at peak capacity is any employer’s dream. Do you have a documented screening process and training program for your employees? It’s the equivalent of saying, ‘Yes, we are concerned about quality, but there is no plan or program in place to prove legitimacy and third-party verification’,” says Bob. It proves the vendor does not have a formalized quality program with objectives and Key Performance Indicators. “If a background screening firm does not have or will not provide a copy of its quality policy, that should be a red flag. This is critical because it will give you insight into whether the company has a documented quality policy. You should then ask how they monitor and measure those services. based customer service, but they outsource their call center, you already know it’s not a great fit. You’re really looking to see if those examples align with your priorities. Once you know what components are most important to you, you can ask a background check company to provide specific examples of how they define and deliver that service. #MY BSU PAY EBI SOFTWARE#Things like compliance, accuracy, account management, Applicant Tracking Software integration, and customer service are common priorities that EBI clients share with us. Whether you’re already an established client of a Consumer Reporting Agency (CRA) or are reading this post because you’re considering implementing a screening program, you need to identify what aspects of a screening program are most important to you. What will make a screening program successful at my business? With over 30 years of experience in the screening industry, Bob provides valuable insight to businesses of all sizes that are curious about background checks. #MY BSU PAY EBI PROFESSIONAL#Bob is a current member of the global Professional Background Screening Association (PBSA), and oversees EBI’s Quality Management Program including our ISO9001 Quality Management and ISO27001 Information Security Management standards certifications. Our first five questions help you identify your screening goals and learn more about the standards a screener has established in their business practice. #MY BSU PAY EBI SERIES#We use five measurable pillars that can be tracked and supported by data to ensure we deliver a WOW Experience year after year to our clients:īut how can you be sure your background screening company is providing the same commitment to quality as EBI? In other words, are you getting what you pay for? This week, we begin a two-part series to help you find out the answer.īob Capwell, Chief Knowledge Officer at EBI, developed a series of questions businesses should use as a guide to determine how well your screening agency is putting your dollars to work. The principles behind EBI’s commitment to quality are no secret.
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